Shipping Policy

Is Shipping Free?

Yes, we are pleased to offer free shipping on all orders, regardless of the payment method—whether prepaid or Cash on Delivery (COD). No minimum purchase is required to qualify for this offer.

Order Processing and Delivery Time

  • Processing Time: Orders are typically processed within 1 business days from the date of order placement, subject to product verification and availability.
  • Delivery Time: Once processed, orders are typically delivered within 3-5 business days across India. Delivery times may vary based on your location and unforeseen circumstances.

Shipping and Delivery Information

  • Standard Shipping: All orders are shipped via trusted Indian courier services. While we aim for prompt delivery, please note that shipping times are estimates and can be affected by factors such as weather conditions, holidays, and customs inspections. We are unable to guarantee specific delivery dates.
  • Expedited Shipping: For expedited delivery options, please contact us directly to inquire about availability and pricing.
  • Order Processing: Please allow 1 business day for order processing prior to shipment.
  • Shipping Address Accuracy: It is essential to provide accurate and complete shipping details at the time of checkout. We are not responsible for any delivery failures resulting from incorrect or incomplete address information. Should a package require reshipment, the associated costs will be invoiced to the customer.
  • Multiple Shipments and Partial Deliveries: In some cases, if an order contains multiple items, they may be shipped separately to expedite delivery. Each shipment will have its own tracking information for your convenience.

Order Tracking and Updates

  • Once your order has been shipped, we will send tracking details via email or SMS. You may also track your order status directly on our website using the provided tracking information.
  • We will keep you informed throughout the shipping process, sending updates via email or SMS regarding the status of your order and any important delivery notifications.

Shipping Partners and Coverage

  • Reliable Partners: We partner with reputable shipping providers to ensure timely and efficient delivery to all locations across India.
  • Nationwide Coverage: Our delivery services extend across almost all regions within India, with few exceptions. If you have any concerns regarding serviceability in your area, please contact our customer support team for clarification.

Customer Support Assistance

For any questions or assistance related to shipping, tracking, or delivery, our customer support team is available to help. Please contact us at contact us. for prompt and reliable support.

Thank you for choosing Surprise Cases. We are committed to providing a seamless and efficient shopping experience.