FAQ's

General Questions

  1. What types of mobile covers do you offer?
    We offer a wide range of premium-quality mobile covers compatible with various phone models. Explore our collections to find the design and style that best suits your device.

  2. Is shipping free for all orders?
    Yes, we provide FREE shipping on all orders with no minimum purchase required.

  3. Do you offer free Cash on Delivery (COD)?
    Yes, we offer free Cash on Delivery (COD) on all orders across India.

  4. How do I cancel my order?
    To cancel your order, email us at help@surprisecases.store with the subject "Cancel My Order," and we’ll cancel it as soon as possible. We also make a confirmation call before dispatching your order, so you can cancel or make changes during that call.

  5. Can I modify my order after placing it?
    If your order hasn’t been processed yet, please contact us within 24 hours of placing your order at help@surprisecases.store. Once fulfilled, we cannot make changes, but you can place a new order or cancel the existing one to reorder.

  6. How do I know that my order is confirmed?
    Once you place an order, we’ll send a confirmation email with your order number and estimated delivery time.

  7. How can I get in touch with Surprise Cases?
    You can reach us by email at help@surprisecases.store for any assistance.

Ordering and Shipping

  1. What is the estimated delivery time?
    Our standard delivery time is 4-7 business days, with orders typically shipped the day after they’re placed. We also offer next-day shipping for orders processed quickly.

  2. How soon will my order be shipped?
    Orders are generally shipped within 2 working days of order placement. Expect delivery within 4-7 working days, with possible additional time for remote areas or weather-related delays.

  3. How can I track my order?
    You will receive an email with a tracking link once your order is shipped. This link allows you to track your order in real-time.

  4. Can you expedite my order?
    Expedited delivery options depend on your location. For priority shipping, please email us to discuss options.

  5. Why is my shipment delayed?
    While we ship orders quickly, deliveries may be delayed in remote areas or due to unforeseen weather conditions.

Returns and Refunds

  1. What is your return policy?
    We offer a 7-day return and refund policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving the product.

  2. How do I initiate a return?
    Contact our support team with your order details, and we’ll guide you through the return process.

  3. Do you offer refunds?
    Yes, we issue refunds for eligible returns. Once we receive and inspect the item, we process refunds within a few business days.

  4. Are there any return shipping charges?
    No, we offer free returns. Simply contact our support team, and we’ll arrange the return shipping.

  5. What should I do if I receive a damaged product?
    If you receive a damaged or defective product, contact our support team immediately. We’ll arrange a replacement for you.

Payment and Checkout

  1. What payment options do you accept?
    We accept a variety of payment methods, including Cash on Delivery (COD), credit/debit cards, UPI, and online payment gateways like CC Avenue, Razor Pay, and PayTM.

  2. Is my payment information secure?
    Yes, we use industry-standard security measures to protect all transactions and ensure the privacy of your payment information.

  3. How can I pay for my order?
    For convenience and security, we accept payments through CC Avenue, Razor Pay, and PayTM. Choose the method that works best for you.

  4. Can I have a different billing and shipping address?
    Yes, you can enter separate billing and shipping addresses at checkout.

Product Information

  1. What materials are the mobile covers made of?
    Our mobile covers are made from high-quality, durable materials. Specific product details are available on each product page.

  2. Will the cover protect my phone from drops?
    Yes, our covers provide solid protection against everyday drops and impacts, keeping your device safe.

  3. Do the covers support wireless charging?
    Most of our covers are compatible with wireless charging. Please refer to individual product descriptions for details.

  4. Can I get a customized mobile cover?
    Currently, we do not offer customization options. Stay tuned as we expand our offerings.

Account and Customer Support

  1. Do I need to create an account to place an order?
    No, you can check out as a guest. However, creating an account lets you easily track orders and view your order history.

  2. How can I contact customer support?
    For assistance, please email us at help@surprisecases.store.

Miscellaneous

  1. Do you offer any discounts or promotions?
    We regularly update our website with special promotions. Check back often or sign up for our newsletter to stay informed!

  2. Can I change my shipping address after placing an order?
    If you need to change your address, please contact customer support as soon as possible.